Privacy policy

1. Introduction

Alumetric ("we", "our" or "us") is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your information when you use our desktop software, this website and related services.

2. Information we collect

2.1 Personal information

• Name, email address and contact details
• Company name and business details
• Account details needed to run your subscription
• Payment and billing information, handled by our payment provider
• Details you submit through the contact form on this website (your name, email address and, if you choose, your phone number, company and message). These are emailed to our team and used only to respond to your enquiry. They are not sold or shared with third parties.

2.2 Software and website data

• In Cloud mode, the quotes, customers and project data you choose to sync are stored on our servers so they can be shared between your locations. In Local and LAN modes they stay on your own computers and network, and we do not receive them.
• Usage and performance information about the software, used to fix problems and improve it
• Device information and browser details when you use this website
• IP address and approximate location

3. How we use your information

• Provide, maintain and support the software
• Process transactions and manage your account
• Improve the software and develop new features
• Respond to enquiries and provide customer support
• Send important updates and, with your consent, marketing communications
• Keep our services secure and prevent fraud

4. Information sharing

We do not sell, trade or rent your personal information. We may share information in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With trusted service providers under confidentiality agreements
• In the case of a business transfer or merger

5. Data security

We take reasonable technical and organisational measures to protect the information we hold, including encryption in transit and access controls. No system is completely secure, and you acknowledge the inherent risks of internet-based services.

6. Data retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Data stored in Cloud mode is retained according to your subscription terms.

7. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access and review your personal information
• Request correction of inaccurate data
• Request deletion of your account and data
• Export your quotes and project data
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Cookies and website measurement

This website uses third-party analytics and advertising measurement services that set cookies or similar identifiers to understand how the site is used and to measure enquiries. You can block or delete these through your browser settings, and the site works without them.

9. Third-party services

We use third-party providers for payment processing, website measurement and cloud hosting. These providers have their own privacy policies, and we encourage you to review them.

10. Updates to this policy

We may update this policy periodically. We will notify you of significant changes by email or in the software. Continued use of our services constitutes acceptance of the updated policy.

11. Contact us

If you have questions about this policy or wish to exercise your rights, please contact us: