Delete your Alumetric account

You can ask us to delete your Alumetric account and the data we hold for it at any time. The request must come from the account holder, and we will verify it before we act. Deletion is permanent.

1. How to request deletion

1. Email info@alumetric.com.au from the email address on your Alumetric account.
2. Use the subject line "Delete my Alumetric account".
3. Include your company name so we can match the account.

We will reply to confirm the request. If the email does not come from the account's address, we will ask you to confirm it in another way before we delete anything.

2. What we delete

Within 30 days of verifying your request we will:

• cancel any active subscription;
• delete your login and your account record;
• delete the cloud data attached to the account: invoices, your company profile, AI usage counters and any projects or images stored under the Cloud storage plan.

We keep an archived copy of the deleted account for 14 days in case the request was made in error, then delete it. We keep billing records for the period Australian tax law requires, and Stripe keeps your payment records under its own policy.

3. What is not deleted

• Data on your own devices. The desktop app's local databases, PDFs, images and other files on your PC, and the projects and photos in the mobile app on your phone, stay where they are. Delete a workspace from the desktop Settings page, delete projects in the mobile app, or uninstall the apps to remove them.
• Emails already sent. Quotes, invoices and other documents you emailed to your customers have already been delivered and cannot be recalled.

4. Deleting some data without closing your account

You do not need to delete your account to remove individual records. Customers, projects and invoices can be deleted inside the desktop and mobile apps at any time, and the AI assistant's memory notes can be cleared from the assistant panel.

5. More information

How we handle personal information, including retention periods, is set out in our Privacy Policy.