Refund policy

1. Overview

We want you to be satisfied with the Alumetric software. This policy sets out the circumstances in which refunds may be provided and how to request one.

2. 14-day money-back guarantee

We offer a 14-day money-back guarantee for new subscribers. If the software is not right for you within the first 14 days of your initial subscription, you may request a full refund.

Conditions

• The request must be made within 14 calendar days of the initial subscription
• The account must not have violated our terms of service
• The refund applies only to the first billing cycle
• Any data you want to keep must be exported before the refund is processed

3. Pro-rated refunds

In certain circumstances we may provide pro-rated refunds for unused portions of a subscription:

• Service downtime exceeding 72 consecutive hours
• Significant feature removal that affects your workflow
• Account termination due to our error
• Billing errors or duplicate charges

4. Non-refundable items

The following are not eligible for refunds:

• Subscription periods beyond the 14-day guarantee
• Account termination due to violations of the terms of service
• Requests made after the account has been deleted
• Optional add-ons already used

5. Refund process

5.1 How to request

To request a refund, contact us with:

• Your account email address
• The reason for the request
• Any relevant documentation or screenshots

5.2 Processing time

• Refund requests are reviewed within 3 business days
• Approved refunds are processed within 7 business days
• Funds usually appear in your account within 10 business days, depending on your payment method

6. Cancellation and refunds

Cancellation stops future billing and keeps your access until the end of the current billing period. There is no refund for the current period.

A refund returns payment for eligible periods and may end your access to the software immediately.

7. Billing disputes

If you believe you have been charged incorrectly:

• Contact us as soon as possible
• Provide the transaction details and any supporting documentation
• We will investigate and respond within 5 business days
• Confirmed errors will be refunded promptly

8. Subscription changes

When changing to a different plan:

• Changes take effect at the next billing cycle
• There is no refund for the current billing period
• Features of the current plan remain available until the change takes effect

9. Events beyond our control

Refunds may not be available for service interruptions caused by events beyond our control, including natural disasters, government actions or third-party service failures.

10. Policy updates

This policy may be updated from time to time. Significant changes will be communicated by email and will not affect refund requests already in progress.

11. Contact

For refund requests or billing questions, please contact us: